AskSid

A client asked me this question recently which made me laugh. The following was how I tried to respond to her observation.

Sid: I can’t disagree with your observation but what do you mean by weird?

Client: Well most techs talk a different language that I don’t understand. When I try to ask a simple question it seems as though I can’t get a straight answer. Most of the time I don’t know what they’re doing and when I ask I often get a defensive answer or an answer that is over my head.

Sid: Yes, I agree. Many times technology people get used to talking in acronyms and buzz words to the point where it sounds like we’re speaking in another language. This is a downfall for many techs because they feel more comfortable speaking in technospeak and don’t pay attention that everyone else especially a client isn’t following along in the same conversation. The reason why techs don’t give a straight answer is because many times there isn’t one. A simple question like how long will it take to fix my computer cannot be answered most of the time. The blank look you see on the techs face is should I tell her a few minutes and miss the estimate or tell her worse case scenario a day or two. The typical answer to seemingly simple questions is a slow response which is usually …..um …..I don’t…..um…..really know…until…I…um….take a look at your.computer. This is usually delivered with a quisical look on their face or a look of contempt. I….um….guess……um……this…could be…interpreted as a personality flaw or…..ummm….WEIRD!

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Sid Kato
President and CEO
Array Systems - LA’s Go To Computer Experts

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