AskSid

QUESTION:
My IT guy is always busy and sometimes the computers go down. It seems like we have at least one emergency each week where someone can’t do something on the network. We’re now at the point where we’re reacting to problems and I don’t feel comfortable that our systems are stable or dependable.

ANSWER:
Moving to a proactive model rather than a reactive one requires a change in mindset. This change should be initiated from outside the IT organization. The reason why it must be initiated from outside the IT department is because of ownership.

Many CEO’s think that if it’s an IT issue then it’s those guys issue to solve and the problem is thrown over the wall and ownership of the issue is transferred. Most CEO’s don’t want ownership of IT issues because they’re intimidated by the issue because of a lack of understanding of technology. This creates a reactive mode because when a new issue arises, the IT guys are not in a position to adequately assess the appropriate priority.

Once the incoming flow of work is managed then the IT guys can concentrate on the highest priorities first and allows for a more efficient flow. With the extra time savings, the planning of issues and projects can be implemented which is all part of the proactive model.

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Sid Kato
President and CEO
Array Systems - The Best Los Angeles Computer Network Maintenance Firm

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