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Internet Service Problems

By Jason Kato | April 19, 2007

QUESTION: Dealing with technology is getting more and more frustrating everyday. The other day I couldn’t access the Internet so I called my Internet Service Provider. They said the line looked fine and the problem was probably on the network. I called my IT vendor and they said the network was fine and to try calling the phone company since they own the router. I called the phone company and after sitting on hold for an hour the Internet came back up. I feel like I get no service and everyone consistently points fingers at each other. Is there a better way?

ANSWER: As technology becomes increasingly more complex for small businesses there are more and more components that we have to understand. Going back ten years, we could talk to the one vendor that handled everything because our technology needs were a phone and a fax machine.

Today, each component is a different technology company and our requirements are much more complex: email, internet access, phone systems and computer networks. The solution here is one of ownership from your IT providers. Make sure your IT providers understands that your expectation is that they are responsible for all your IT needs not just the ones they’ve installed.

This is a very simple conversation and shouldn’t require much more work but will make your life much easier.

Make the call,

Sid Kato
President and CEO
Array Systems - Los Angeles: Outsource Your Networks

Topics: Internet Service Problems |